Returns and Claims Policy

We value your satisfaction and aim to provide clarity regarding returns and claims. Please read this policy carefully to understand your rights and responsibilities.

Timeframe for Returns

Our refund and returns policy lasts 30 days. Claims for misprinted, damaged, defective items, or lost packages must be submitted within this period:

  • Misprinted/Damaged/Defective Items: Claims must be submitted within 30 days after receiving the product.
  • Lost in Transit: Claims must be submitted within 30 days of the estimated delivery date.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused and in the same condition as received.
  • It must be returned in its original packaging.

For any issues, contact us.

Custom-Printed Products

Our items are custom-printed on demand, meaning each product is created specifically for you when you place an order. This ensures a more personalised experience but also means the products are not mass-produced or stored in bulk.

Due to this on-demand production process, the following applies:

  • Unique Characteristics: Slight variations in colour, tone, or design may occur. These are normal and not considered defects. Factors contributing to these variations include printing methods, your screen settings, ink batch differences, material properties, and environmental conditions.
  • Limited Returns for Non-Defective Items: Custom-made items are not eligible for return unless they are defective or damaged, as they are specifically created for individual orders.

By choosing on-demand printing, you are supporting a sustainable approach that minimises waste and overproduction.

Checking Sizes Before Ordering

Because our products are custom-made, it is especially important to select the correct size before placing your order. Choosing the wrong size for a personalised item can lead to disappointment, as returns for size-related reasons are typically not accepted.

Steps to Ensure the Right Fit:

  1. Refer to the Size Chart: Every product listing includes detailed sizing information. Measurements are provided in centimetres and inches for accuracy.
  2. Compare with a Similar Item You Own: Use a garment you already have as a reference for measurements.
  3. Consider Fit Preferences: If you prefer a looser or tighter fit, choose your size accordingly.
  4. Contact Us for Guidance: If you’re uncertain about sizing, email us. We’re happy to assist in making the right choice.

Why Size Selection Matters:
As our products are custom-printed for you, they cannot be resold or reused. This is part of our commitment to sustainable practices. Please take extra care to ensure the size is correct to avoid unnecessary issues.

Returns, Exchanges, and Shipping Costs

  • Returned Items: All returns must be sent to the designated return address provided when contacting us.
  • Exchanges: We only replace defective or damaged items. Contact us to request an exchange.
  • Return Shipping Costs: Customers are responsible for shipping costs, which are non-refundable. A refund for shipping costs is only granted for defective items.

For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery.

Unclaimed and Incorrectly Addressed Shipments

  • Unclaimed Returns: Items not claimed within 30 days will be donated to charity.
  • Incorrect Address: If an incorrect or insufficient address is provided, the shipment will be returned. You are liable for reshipment costs after confirming an updated address.
  • Donations: Orders returned due to invalid addresses or unclaimed shipments will be donated to charity at your expense without a refund.

Important Notes for EU Consumers

Under Directive 2011/83/EU, returns are not accepted for:

  1. Personalised or custom-made goods.
  2. Sealed goods unsealed after delivery for health or hygiene reasons.

We reserve the right to refuse returns in these cases.

Refund Process

Once your return is received and inspected, we will notify you via email. If approved, a refund will be processed and applied to your original payment method within a specific timeframe.

If you haven’t received your refund, please:

  1. Check your bank account or credit card statement.
  2. Contact your credit card company or bank for processing updates.
  3. Contact us for further assistance.

Contact Us

For questions or assistance regarding returns, exchanges, or refunds, please contact us.

We appreciate your understanding and cooperation. Thank you for supporting sustainable and personalised production!